FAQ

Frequently asked questions.

How long will it take for the paint to dry?+

Paint drying times depends on the surface to be line marked. For Asphalt / Bitumen surfaces, we will use a fast-drying water-borne paint which takes up to 1 hour to dry. For concrete surfaces, we will use a slower-drying chlorinated rubber OR acrylic paint which takes 4+ hours to dry. Please contact us directly for more information on which paint is best for a particular application.

Does your pricing include Traffic Control?+

Whilst our Line Markers are certified Traffic Controllers, our pricing excludes Traffic Control unless requested. Whilst we will control traffic and pedestrians onsite with the use of Traffic Control Devices (signage, witches hats, bollards, caution tape etc as per MUTCD), our pricing doesn't include larger-scaled Traffic Control unless specifically requested.

How long does a Concrete slab need to cure before Line Marking?+

The moisture content of concrete needs to be below 4% in order for paint to stick. As a general rule, the following rules applies to concrete curing times: • A slab up to 150mm deep requires 4 – 6 week curing. • For each additional 50mm of thickness, add 2 week of curing time. • Please note that wet / dry weather may affect the above curing times.

Will wet weather affect our Line Marking booking?+

Yes. Unfortunately, paint does not stick to a wet surface. If the surface is damp / wet at the time of your line marking booking, your job may need to be postponed.

How long does Asphalt / Bitumen need to cure before Line Marking?+

You can line mark a new asphalt surface after 48 hours.

What paints do you use?+

Depending on the surface to be line marked, how soon the area needs to be trafficable and the extent of wear the line marking will be subject to determines the most appropriate paint for the application. However, we will use one of the following paints: • Water-borne Paint • Chlorinated Rubber Paint • Acrylic Paint • Highway Antiskid

Does the area need to be cleaned prior to Line Marking?+

It depends. All surface contaminants such as oil, grease, petrol, diesel, mould, mud will need to be removed prior to line marking. Loose debris such as dirt, sand, leaves etc don't need to be removed; we will remove loose debris on the day of line marking with a blower and/or broom.

Can you line mark over flaking / peeling paint?+

Our line marking is only as good as the surface it is applied on. If there is an undercoat of peeling / flaking paint, then our paint will peel off with the peeling / flaking paint underneath.

Does grinding leave marks on the surface of the concrete (or asphalt)?+

Yes. Grinding will leave scarring marks on both concrete and asphalt.

Can you line mark / stencil text over existing text?+

It is highly unlikely that our stencils will be an exact match to what is on your site. As such, we usually apply a background to our stencilling to cover up anything existing prior to re-stencilling. Obviously, if there is nothing stencilled on the ground already, we don't need to apply a background.

I want my company logo stencilled in some car bays, can you do this?+

Yes we can! We can have any stencil made up, all you need to do is provide us with the artwork digitally and we'll have a stencil cut!

What colour paints do you stock?+

We stock factory colours – White, Yellow, Red, Green, Blue & Black. However, we can get "almost" any colour made up in a line marking paint. Please contact us for more info if you're after a custom colour.

Are you fully insured?+

Yes. We hold $20 million Public Liability insurance, unlimited Workers Compensation insurance and our vehicle fleet is comprehensively insured.

How do I get a quote, and is it free?+

Yes, quotes are free. How we quote depends on the job. New line marking for a new build or development can be quoted from plans. A refresh of existing line marking can be quoted from aerial imagery and/or a site visit. Where you need advice or recommendations, we will arrange a site visit.

Do you offer a warranty on your work?+

Yes. We provide a workmanship warranty, however we cannot warrant paint adhesion or longevity, as these variables depend on factors outside our control such as the surface and surrounding surface condition, degree of wear from traffic & pedestrians, chemical exposure, concrete additives etc. We're unable to get an adhesion or longevity warranty from our suppliers for this same reason. However, our paints are compliant with APAS specifications for degree of wear & durability.

Is there a minimum charge or call-out fee?+

Yes, a minimum charge applies. It is not financially viable for us to mobilise a crew, vehicles and equipment for a very small job, so a minimum charge keeps every job workable.

What is your site establishment fee and what does it include?+

Our site establishment fee covers the cost of mobilising our team, vehicles, trailers, equipment and materials to your site so work can be completed safely and efficiently. This fee helps offset expenses associated with: Cost of labour associated with staff travel time (including overtime rates if held up onsite or stuck in traffic). Fuel and vehicle operating costs (including tolls). Transportation and mobilisation of specialised machinery, tools and equipment. Wear and tear on vehicles, trailers, machinery, tools & equipment during transport and operation. The allocation of equipment and resources to your project, which prevents their use on other jobs during that time. The site establishment fee varies depending on the location of the project, travel distance and the resources required to complete the work.

Can you match our existing line colours and layout?+

Yes, within reason. We stock our suppliers' factory colours: white, yellow, red, green, blue, black and grey. We can supply custom colours if needed, though we generally recommend against them. Layouts can be matched without issue.

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